Delivery Situation | Audi Service Excellence

Delivery Situation | Audi Service Excellence | Audi South Africa

Delivery situation

Like many other manufacturers and other sectors of the industry, we are experiencing some supply chain issues and a few of our components are in short supply, in particular those relating to semiconductor chips, which have reduced our production capacity and restricted certain product specifications. This means that delivery times for some of our models are taking a little longer than we would normally expect.

Our aim is to limit the impact on our customers. Please keep in contact with your local Audi Dealership to evaluate alternative options available for you to purchase through our readily available stock, or extend your Audi Freeway Plan until the time is right for a new vehicle purchase that suits your requirements.

Only carefully selected chip manufacturers are eligible
An Audi RS e-tron GT incorporates around 10,000 purpose-built semiconductor chips which have undergone rigorous screening processes.
Power combined in kWh/100 km: 20.2-19.3 (NEDC); 22.6-20.6 (WLTP); CO₂ emissions combined in g/km: 0. Information on fuel/electricity consumption and CO₂ emissions in ranges depending on the equipment and accessories of the car.
Not all semiconductors are created equal
What are semiconductors, and what requirements do they have to meet to be utilised in your Audi? Find out in this video.
Tiny, yet more sought after than ever: microchips
The semiconductor issue affects car manufacturers all over the world. Currently, the demand for microchips such as semiconductors far exceeds the supply.
Semiconductors unlock new functions
"They are the key to our innovative vehicles which offer even greater mobility, safety and comfort features." Uwe Girgsdies, Audi Reliability Design Electronics
Only carefully selected chip manufacturers are eligible
An Audi RS e-tron GT incorporates around 10,000 purpose-built semiconductor chips which have undergone rigorous screening processes.
Power combined in kWh/100 km: 20.2-19.3 (NEDC); 22.6-20.6 (WLTP); CO₂ emissions combined in g/km: 0. Information on fuel/electricity consumption and CO₂ emissions in ranges depending on the equipment and accessories of the car.
Not all semiconductors are created equal
What are semiconductors, and what requirements do they have to meet to be utilised in your Audi? Find out in this video.

Organised around the clock
A 24-hour coordination system allows monitoring every detail — it involves countless ships, trains, trucks and, in exceptional cases, chartered aircraft.
Closely interwoven supply chain
Over 20,000 different individual components from more than 1,500 suppliers worldwide must arrive on time. A single missing part has the potential to bring everything to a standstill.
New challenges for logistics
Our logistics chain is closely interlinked and dependent on the global situation. Discover how we keep it running at all times.
Logistics
"We are doing everything we can to get all the components for your Audi ready as quickly as possible — even in challenging situations." Hinrich Baade, Audi Supply Chain
Organised around the clock
A 24-hour coordination system allows monitoring every detail — it involves countless ships, trains, trucks and, in exceptional cases, chartered aircraft.
Closely interwoven supply chain
Over 20,000 different individual components from more than 1,500 suppliers worldwide must arrive on time. A single missing part has the potential to bring everything to a standstill.

Control centre
The production of each Audi is monitored at the Control Centre and where necessary, optimised. This ensures that every component is ready in the right place and on time.
Meticulous planning
The Audi Vehicle Control Centre determines when each model is produced, with which components and in which timeframe.
Adjustments in vehicle control
This video illustrates how challenging coordinating vehicle components has become due to the new circumstances.
Vehicle Processing
"Based on the available components, we determine the optimum number of car models and equipment variants that we can produce with them." Vanessa Schwarze, Audi Vehicle Processing
Control centre
The production of each Audi is monitored at the Control Centre and where necessary, optimised. This ensures that every component is ready in the right place and on time.
Meticulous planning
The Audi Vehicle Control Centre determines when each model is produced, with which components and in which timeframe.

Zero trade-offs
Intricate and precise testing processes guarantee that every component meets our requirements. That means you can rely on your vehicle at all times.
Progress through quality
State-of-the-art methods are employed to check the vehicle´s quality: virtually and technically.
Quality that lasts
Premium quality and advanced technical standards: this video gives you an insight into quality assurance at Audi.
Corporate quality
"From development to production to service, we are committed to premium quality at the highest level – it´s always been part of our DNA." Achim Zeller, Audi Corporate Quality Plants
Zero trade-offs
Intricate and precise testing processes guarantee that every component meets our requirements. That means you can rely on your vehicle at all times.
Progress through quality
State-of-the-art methods are employed to check the vehicle´s quality: virtually and technically.

Contact

Audi Customer Service

Only carefully selected chip manufacturers are eligible

Not all semiconductors are created equal

Tiny, yet more sought after than ever: microchips

Semiconductors unlock new functions

Only carefully selected chip manufacturers are eligible

Not all semiconductors are created equal

Organised around the clock

Closely interwoven supply chain

New challenges for logistics

Logistics

Organised around the clock

Closely interwoven supply chain

Control centre

Meticulous planning

Adjustments in vehicle control

Vehicle Processing

Control centre

Meticulous planning

Zero trade-offs

Progress through quality

Quality that lasts

Corporate quality

Zero trade-offs

Progress through quality

Contact