Audi Financial Services FAQs | Audi South Africa
FAQ
Frequently asked Questions
If you have a question about any aspect of Audi Financial Services, look through our Frequently Asked Questions below.
What information do I need to provide to Audi Financial Services when applying for credit?
The National Credit Act (NCA) requires that credit providers conduct a proper credit assessment. The consumer will therefore be required to provide detailed information of their household budget as well as a statement of income and expenditure.
Below is a list of all documentation and information that is required when applying for vehicle finance. All documents must either be the original or certified as the original document.
• South African barcoded identity
• Valid Driver’s License
• Utility Bill not older than 3 months
• Proof of income not older than 3 months and
• Details of all expenses
Below is a list of all documentation and information that is required when applying for vehicle finance. All documents must either be the original or certified as the original document.
• South African barcoded identity
• Valid Driver’s License
• Utility Bill not older than 3 months
• Proof of income not older than 3 months and
• Details of all expenses
Why do I have to have comprehensive insurance on my vehicle?
Comprehensive insurance is there to protect you, Audi Financial Services and any other party involved in an accident. Should your vehicle be stolen or written off without insurance, then you will still have a debt to repay.
What is Shortfall/gap cover?
Shortfall/gap cover - covers the difference (shortfall) between your comprehensive insurance pay-out and the outstanding balance on your finance agreement, in the event of your vehicle being written off or stolen and not recovered.
How much can I borrow?
Subject to satisfying our normal credit and affordability criteria, we will advance up to the full amount of the motor vehicle being purchased, although in certain circumstances we may require you to pay a deposit
What happens if my car is involved in an accident and it is written off?
We require for your protection and ours that your vehicle is comprehensively insured at all times. In the event of an accident, you should submit a claim to your insurer. Please note you must continue to pay normal, monthly instalments pending the determination of your claim. You will continue to be liable for the difference between the net sales proceeds received from the vehicle and the insurer’s settlement amount. Our Shortfall product can cover you for such shortfalls. For more information visit the insurance section of the site.
I have a complaint with my vehicle and am not satisfied. Why should I continue to pay Audi Financial Services?
There is a difference between any technical and mechanical problems with your vehicle and your obligations under your finance contract. In the unlikely event you are unhappy with your vehicle you should contact the dealership where you purchased it. Under South African law, even if you have a complaint with regard to the vehicle, it does not entitle you to cease making payments on your finance agreement. We would prefer you to contact us in these circumstances, so we can fully understand your situation and recommend the most appropriate action. You can email us at service@audifs.co.za.
As an existing customer, where can I find my account number?
Your account number can be found on your copy of the agreement that you signed at the time you took out finance. Alternatively, it is also quoted on your monthly account statement. You may also contact our Relationship Centre on 0861 288 272.
What finance terms can I have under Audi Assured?
Currently, we offer terms of 24, 36, 42 and 48 months in conjunction with the Audi Assured Program. Should you wish to contract under different monthly terms, please email us at audiassured@audifs.co.za
What happens if I exceed the kilometre limit?
The kilometre limit is set at the start of your contract in agreement with you. Currently, we offer terms of 20 000km, 25 000kms and 30 000km per annum in conjunction with the Audi Assured Program. If you exceed the kilometre limit, there is an excess kilometre charge that may be invoiced directly to you at the end of the term.
Is Audi Assured available on all Audi vehicles?
The Audi Assured Program is available on most of the new vehicles within the Audi range. Please talk to your local Audi dealer to confirm which models are eligible for the program.
Are there any exclusions with this option?
Yes, the Audi Assured Program is not available in conjunction with any other finance offer. It also excludes Fleet Clients, Rentals, Hire Car, Chauffeur Companies or Government Buyers.
Can I finance any factory options, warranty and insurance under the program?
Yes, factory fitted options, warranty and certain insurance products are eligible for inclusion on the finance contract. Your Audi Finance and Insurance Business Manager will be able to provide you with more information.
What is the ‘acceptable condition’ of a vehicle?
The ‘acceptable condition’ of a vehicle takes into account a vehicle’s age, kilometres and the overall condition from mechanics to bodywork, electrics to upholstery and fair wear and tear (FWT), which is the amount of deterioration that would be reasonable. You can find more information about FWT below.